Managed IT Services New York

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Managed IT Solutions

Our Managed IT Services handle day-to-day tasks and routine challenges, freeing your staff to focus on strategic technological goals. The consultants assigned to you act as an extension of your team, ensuring seamless support and integration.

DCS offers the following IT Managed Solutions:

Server and Workstation Maintenance Plans: Regular upkeep to ensure optimal performance.
Virus, Spyware, and Malware Removal: Protect your systems from malicious threats.
Monitored Anti-Virus Protection: Continuous monitoring for immediate threat response.
Security Updates: Keep your systems up-to-date with the latest security patches.
Hardware Failure Monitoring: Proactive detection and resolution of hardware issues.
License Management: Efficient management of software licenses.
Security Auditing: Comprehensive audits to ensure robust security measures.

Our Managed IT Services allow your organization to leverage advanced IT solutions while focusing on core business objectives.

Managed Network Services

Keeping the lights on, preventing brute-force attacks, and ensuring 99.99% uptime is the kind of infrastructure support DCS is known for. We handle the demanding work our clients need to outsource, including managing networks, server storage, and backups. Even a slight mistake in handling these essential services can interrupt business operations, but with Team Data Collaboration Services, your IT infrastructure is in expert hands.

Your Pain Points

Have you considered the foundational elements while appreciating the visible successes of your business? Much like a building’s foundation is essential for its structure, managed IT services are crucial for the smooth operation of businesses. People may appreciate brands, business methods, and customer interactions, but none of this is possible without reliable backend IT support.

If your current infrastructure results in more technology misses than wins, it indicates an unhealthy downtime to uptime ratio.

DCS Managed Network Services Include:

Infrastructure Support: Ensuring robust support to maintain business operations.
99.99% Uptime: Minimizing downtime to keep your business running smoothly.
Security: Preventing brute-force attacks and other security threats.
Expert Management: Professional handling of networks, server storage, and backups to prevent interruptions.

Trust DCS to manage and support your IT infrastructure like a pro, ensuring your business runs flawlessly.

Managed Services Plan Features

PROACTIVE PLANNING, CONSULTING AND REPORTING SERVICES	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
Virtual CIO Services	ADD-ON	ADD-ON	ADD-ON	ADD-ON

24X7X365 SUPPORT SERVICES, LOCAL, NATIONAL AND U.S. BASED	ESSENTIAL	REMOTE	DEDICATED
Unlimited Live Help Desk	ADD-ON		ADD-ON
Unlimited Emergency On-site Response	ADD-ON		ADD-ON
Third Party Escalation Support	ADD-ON
Scheduled Dedicated Engineer (On-site or Remote)	ADD-ON	ADD-ON
Support for User Adds, Removes and Changes	ADD-ON
Support for Data Restore from Backup	ADD-ON
Support for User Applications and Hardware	ADD-ON

24X7X365 SUPPORT SERVICES, LOCAL, NATIONAL AND U.S. BASED	ESSENTIAL	REMOTE	DEDICATED
Unlimited Live Help Desk	ADD-ON		ADD-ON
Unlimited Emergency On-site Response	ADD-ON		ADD-ON
Third Party Escalation Support	ADD-ON
Scheduled Dedicated Engineer (On-site or Remote)	ADD-ON	ADD-ON
Support for User Adds, Removes and Changes	ADD-ON
Support for Data Restore from Backup	ADD-ON
Support for User Applications and Hardware	ADD-ON

24X7X365 PROACTIVE SYSTEM MONITORING SERVICES, ALERTING AND MAINTENANCE	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:	✓	✓	✓	✓
Windows Servers, Physical and Virtual	✓	✓	✓	✓
Desktops, Physical and Virtual	✓	✓	✓	✓
Firewalls, Physical and Virtual	✓	✓	✓	✓
Network Switching, Physical and Virtual	✓	✓	✓	✓
Storage Area Network Hardware	✓	✓	✓	✓
Cloud Application Services (Microsoft 365, Azure, etc)	✓	✓	✓	✓
Server and SaaS Backups	✓	✓	✓	✓
UPS Systems	✓	✓	✓	✓
Office Wireless Network Infrastructure	✓	✓	✓	✓

INVENTORY AND CONFIGURATION MANAGEMENT SERVICES (CMDB)	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Managed IT Asset Tracking	✓	✓	✓	✓
Managed Software Licensing and Subscription Tracking	✓	✓	✓	✓
Managed Hardware Warranty Tracking	✓	✓	✓	✓
Managed Domain Name Services	✓	✓	✓	✓
Managed Secure Password Database	✓	✓	✓	✓
Managed Ordering, Shipping, and Receiving Services	✓	✓	✓	✓

FAQ'S

Can I keep my existing hardware and software?

How giant is your existing hardware and how complicated is your software willplay a major role in how soon you want to migrate from self-contained systemsand processes to a global cloud based approaches that should be operated incollaboration with minimal operations tagged against your company. Services areoffered on both the on-premises and off-premises infrastructure. However, theintegration of systems and interdependencies will drive the discussions for us todevise the best plan for you. Understanding and planning are the core skills ofthe staff working with us.

How often will updates and patching occur? Will this result in downtime?

Updates and applying Patches to an application or infrastructure is a must tocompete in the industry. While upgrading to the latest technology stack is veryimportant, being available round the clock is most essential. Hence, the loadbalancing, smart tuning, reconfiguring are the crucial activities that are welltested on massive systems where data increases every minute in tera bytes. Thehealth check monitors configured on the applications will ensure that smartdecisions are taken to reduce resource utilization during off-time and increasethe same during peak hours or peak seasons. Shifting the load from one serverto the other is possible, with periodic emails sent to the staff operating themission critical applications to get the attention and act in real time on anycorner cases.

How will Managed IT Services help my business grow?

Uptime being the pulse of the online customers, we provide optimized costversus availability solution that keeps you connected with clientele. Zero cost inareas of recruiting and training the staff is value add. Minimized monthly bill forservices availed as part of cloud based solution increases the margin of profitsfor your business which is the guaranteed outcome of our well plannedarchitecture. Load balancing done through Managed IT Services for the on-premises solutions will reduce cost of maintaining skilled resources in-house inthe company.

Do you offer 24/7 help desk support ?

Like the services are available 24/7, the support team is also available round theclock. Reaching out to is very simple. Connecting with us, having opendiscussions, sharing the ideas, understanding unique requirements, proposingcustom solutions, welcoming suggestions for improvements or changing thedesign is all part of our day to day communications with clients. No wonder thatyou will feel half work done in the first meet.