Our Managed IT Services cover day to day tasks and normal challenges. Freeing staff from routine enables the organization to focus on strategic technological goals. The consultants assigned to you are an extension of your staff. DCS offers the following IT Managed Solutions:
DCS offers customized IT Service plans that cover a variety of business needs. The plan is designed & executed by our experts for a flat monthly fee and includes but is not limited to:
Do you ever think about the foundation stone while appreciating the high arch dome? The answer is no, yet one cannot deny the role of the foundation of the building. The same applies to manage IT services that support businesses and help them run flawlessly. People appreciate brands, their business methods, and public dealing, but all this is not possible without backend ITsupport.Is there are more technology misses than wins with your current infrastructure? If so, your downtime to uptime ratio is no longer healthy.
|PROACTIVE PLANNING, CONSULTING AND REPORTING SERVICES||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Quarterly Business Review with Metrics Analysis and Improvement Recommendations||✔||✔||✔||✔|
|Runbook Creation and Maintenance||✔||✔||✔||✔|
|Virtual CIO Services||ADD-ON||ADD-ON||ADD-ON||ADD-ON|
|24X7X365 SUPPORT SERVICES, LOCAL, NATIONAL AND U.S. BASED||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Unlimited Live Help Desk||ADD-ON||✔||ADD-ON||✔|
|Unlimited Emergency On-site Response||ADD-ON||✔||ADD-ON||✔|
|Third Party Escalation Support||ADD-ON||✔||✔||✔|
|Scheduled Dedicated Engineer (On-site or Remote)||ADD-ON||ADD-ON||✔||✔|
|Support for User Adds, Removes and Changes||ADD-ON||✔||✔||✔|
|Support for Data Restore from Backup||ADD-ON||✔||✔||✔|
|Support for User Applications and Hardware||ADD-ON||✔||✔||✔|
|24X7X365 PROACTIVE SYSTEM MONITORING SERVICES, ALERTING AND MAINTENANCE||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:||✓||✓||✓||✓|
|Windows Servers, Physical and Virtual||✓||✓||✓||✓|
|Desktops, Physical and Virtual||✓||✓||✓||✓|
|Firewalls, Physical and Virtual||✓||✓||✓||✓|
|Network Switching, Physical and Virtual||✓||✓||✓||✓|
|Storage Area Network Hardware||✓||✓||✓||✓|
|Cloud Application Services (Microsoft 365, Azure, etc)||✓||✓||✓||✓|
|Server and SaaS Backups||✓||✓||✓||✓|
|Office Wireless Network Infrastructure||✓||✓||✓||✓|
|INVENTORY AND CONFIGURATION MANAGEMENT SERVICES (CMDB)||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Managed IT Asset Tracking||✓||✓||✓||✓|
|Managed Software Licensing and Subscription Tracking||✓||✓||✓||✓|
|Managed Hardware Warranty Tracking||✓||✓||✓||✓|
|Managed Domain Name Services||✓||✓||✓||✓|
|Managed Secure Password Database||✓||✓||✓||✓|
|Managed Ordering, Shipping, and Receiving Services||✓||✓||✓||✓|
Data Collaboration Services holds partnerships with trusted names the Cloud & Big Data Industry.
How giant is your existing hardware and how complicated is your software willplay a major role in how soon you want to migrate from self-contained systemsand processes to a global cloud based approaches that should be operated incollaboration with minimal operations tagged against your company. Services areoffered on both the on-premises and off-premises infrastructure. However, theintegration of systems and interdependencies will drive the discussions for us todevise the best plan for you. Understanding and planning are the core skills ofthe staff working with us.
Updates and applying Patches to an application or infrastructure is a must tocompete in the industry. While upgrading to the latest technology stack is veryimportant, being available round the clock is most essential. Hence, the loadbalancing, smart tuning, reconfiguring are the crucial activities that are welltested on massive systems where data increases every minute in tera bytes. Thehealth check monitors configured on the applications will ensure that smartdecisions are taken to reduce resource utilization during off-time and increasethe same during peak hours or peak seasons. Shifting the load from one serverto the other is possible, with periodic emails sent to the staff operating themission critical applications to get the attention and act in real time on anycorner cases.
Uptime being the pulse of the online customers, we provide optimized costversus availability solution that keeps you connected with clientele. Zero cost inareas of recruiting and training the staff is value add. Minimized monthly bill forservices availed as part of cloud based solution increases the margin of profitsfor your business which is the guaranteed outcome of our well plannedarchitecture. Load balancing done through Managed IT Services for the on-premises solutions will reduce cost of maintaining skilled resources in-house inthe company.
Like the services are available 24/7, the support team is also available round theclock. Reaching out to is very simple. Connecting with us, having opendiscussions, sharing the ideas, understanding unique requirements, proposingcustom solutions, welcoming suggestions for improvements or changing thedesign is all part of our day to day communications with clients. No wonder thatyou will feel half work done in the first meet.